Returns Policy

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Famtasglobals app or website. The return request must be raised within 14 days for Famtasglobals Mall items, or within 7 days for non-Famtasglobals Mall items from the date of delivery.

For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under the seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy. Famtasglobals Like New products are covered under 3 months guarantee, check the Guarantee Policy for more details.

For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

The delivered product is incomplete (i.e. has missing items and/or accessories).

The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

The delivered product does not match the product description or picture (i.e product not as advertised)

The delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of non-returnable items.